FAQ

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Q: When is my child ready for their first Ultimate Sleepover?

 

A: It's your Ultimate Sleepover, so we'll let you be the judge!

 

That being said, we do believe that children 7 years of age and older will get the most out of an Ultimate Sleepover.

Q: Your package is DIY, but I'm really not a crafty or creative person. Can I actually do this?

 

A: Haven't done a craft since kindergarten? Not a problem!

 

Set-up is quick, straight-forward and comes with simple instructions!

Q: I want to host an Ultimate Sleepover but I'm concerned about space. How much room do I need?

A: Each individual MUS tent generally requires a 3.5 ft x 7 ft space. This allows for enough space for the tent, tray table, and other decor pieces. 

Don't forget that you will want a bit of additional space to be able to move about freely within your set-up. 

If you are unsure about your space, don't hesitate to reach out and we can discuss possible configurations 

Q: What are your booking and cancellation policies?

A 50% deposit of the package price is required to reserve your party date. The remainder of the fees (including a fully refundable $100 security deposit), are due prior to package pick up. Your security deposit will be returned to you after drop off once your package has been reviewed. 

The well-being of our clients is of utmost importance to us. If your family is experiencing any Covid-19 symptoms, we will work with you to reschedule your party for a later date or provide a full refund.

Q: What are you doing to ensure the cleanliness of packages between your clients?

A: A very important question and we are so glad that you asked!

Cleanliness has always been a top priority which is why our packages only include items that can be easily washed/cleaned/sanitized. 

Over the last year, we have increased our tent inventory to be able to meet demand. For this reason, we are able to quarantine packages prior to washing/cleaning/sanitizing all items.

Q: Can we use the tents outdoors?

A: Our packages are designed for indoor use only. We kindly ask that you please do not use any of our materials outdoors to ensure items are not damaged by the elements.

Q: Are pets allowed in the tents?

A: We love furry friends, but unfortunately they are not permitted in the tents. 

Due to allergies, we ask that all animals steer clear of the set-ups.

Q: What do our guests need to bring?

A: All they need is their own pillow! For hygienic reasons, we do not provide pillows in our packages. All other basic bedding is provided.

 

Q: I've booked My Ultimate Sleepover and now I'm ready to plan my party! Any ideas?

A: My Ultimate Sleepover transforms your room into a whimsical and fun sleepover setting that your little guests are sure to love!

For more ideas, check out our media page where we chat with CTV Morning Live about sleepover ideas!